Yes, Hello Summer is an all-ages festival! Guests aged 2 and under do not require an event ticket and have free admission when accompanied by an adult.

The event takes place at SMS Equipment Place in Fort McMurray, Alberta

All GA tickets provide access to both field (floor level) and stadium seating.

Saturday Single Day Suites are sold out. Sunday Single Day Suites are available. The cost for a suite is $4,380 (20 tickets at $219).

Contact hellosummerfestival@rrcwb.ca for more information.

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Yes! Hello Summer is an outdoor event and will take place rain or shine.

All ticket purchases are final sale with no refunds or exchanges.

Parking at MacDonald Island Park is limited. Arrive early or consider carpooling.

Yes. RMWB Transit will operate extended service during the festival. Visit www.rmwb.ca for more information.

Gates open at 3:30 pm each day and the event runs until 11:00 pm.

Small purses, handbags or clear bags under the size of 12" x 12" x 6" are permitted into the event. Backpacks or bags larger than this size are not permitted.

All guests are subject to bag check.

Yes. All guests and bags are subject to security screening upon entry. This will include walk-through metal detectors and bag checks.

No. Hello Summer Festival follows a no re-entry policy. Once your ticket has been scanned and you have entered SMS Equipment Stadium, re-entry will not be permitted if you leave the venue.

To accommodate guests who smoke or vape, designated smoking areas will be available within the festival footprint, allowing access without exiting and re-entering the stadium. Please follow onsite signage and staff directions.

A no re-entry policy is standard practice at many Canadian music festivals and concert venues. The policy supports guest safety, security screening requirements, crowd management, and efficient venue operations.

No re-entry is permitted once a guest enters the festival grounds. Exceptions may be made for medical, accessibility, or emergency situations at the discretion of management.

Smoking and vaping are permitted only in designated smoking areas within the festival footprint.

Smoking and vaping are not permitted in seating areas, viewing areas, concourses, washrooms, or other non-designated spaces. Guests are asked to follow onsite signage and staff directions when accessing designated smoking areas. Failure to do so may result in removal from the festival.

Hello Summer is a cashless event. Food, beverages, merchandise, and other purchases can be made using:

• Debit cards

• Credit cards

• Mobile payment options (Apple Pay, Google Pay, etc.)

Please plan accordingly before arriving at the festival.

Yes. Complimentary phone charging stations will be available on-site for guests throughout the festival.

SMS Equipment Place is fully accessible with elevator access to both concourse and field levels. Wheelchair accessible and companion seating is available on concourse level in sections C and H. Guests looking for accessible access can purchase General Admission tickets which allow access for both accessible seating and field level. For any assistance please contact us at hellosummerfestival@rrcwb.ca

Yes. Entry may be denied for:

• Intoxication or impairment

• Possession of prohibited items

• Unsafe or disruptive behaviour

• Offensive clothing or attire

• Failure to comply with event policies

Yes - we reserve the right to deny entry to individuals wearing clothing items that feature offensive text or images or guests lacking a shirt, bottoms or footwear.

Yes. Emergency Medical Technicians (EMTs) and a First Aid Station will be available throughout the event.

Follow directions from event staff and security at all times.

Guests are expected to:

• Treat others with respect

• Follow staff instructions

• Remain in authorized areas

• Consume alcohol responsibly

• Wear appropriate clothing and footwear

Guests may be removed for:

• Fighting or threats of violence

• Throwing objects

• Theft

• Harassment or inappropriate conduct

• Entering restricted areas

• Possession of prohibited substances or items

• Smoking in non-designated areas

• Failure to follow staff directions

Limited edition Hello Summer Music Festival t-shirts were available only as part of Early Bird purchases.

Early Bird sales are now closed. However Hello Summer branded merchandise such as hats, keychains and tote bags will be available for purchase at the event!

There are two fundraising opportunities available:

• Sign up to receive a custom promo code for your group! Share it with your supporters and for every ticket sold using your code your club will earn $3 per ticket (up to $500 per club).

• Volunteer and earn with a team honorarium! Your team can support event operations like stadium cleanup and receive a team honorarium to recognize your time and effort.

Apply for these opportunities here: Hello Summer Fundraising

Yes! You can apply to be a volunteer here: Be a Volunteer